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Frequently Asked Questions

Comprehensive answers to ensure your experience with us is seamless and informed.

How Can We Assist You?

We understand that investing in high-quality, sustainable yoga equipment is an important decision. To help you navigate your purchase, understand our processes, and properly care for your gear, we have compiled detailed answers to our most frequently received inquiries below. If you cannot find the answer you are looking for, our human-led support team is always ready to assist.

1. What materials are used in the JioYoga Earth Mat, and why does it matter?

Our flagship Earth Mat is constructed entirely from 100% sustainably tapped natural tree rubber, paired with an ultra-absorbent, eco-polyurethane top layer. We unequivocally refuse to use PVC (polyvinyl chloride), TPE, or harmful plasticizers.

This matters for two critical reasons: First, PVC is highly toxic to produce and effectively never biodegrades in landfills, contributing significantly to microplastic pollution. Second, from a performance standpoint, natural tree rubber provides an unparalleled, dense cushioning that protects your joints far better than lightweight synthetic foams, while the eco-PU top layer offers an open-cell structure that genuinely absorbs moisture, preventing slipping even in the most intense, sweat-heavy hot yoga sessions.

2. I sweat a lot during my practice. Will I need a towel to prevent slipping?

For the vast majority of practitioners, no towel is required! The top layer of our Earth Mat is specifically engineered with an open-cell, moisture-wicking technology. Instead of sweat pooling on the surface and causing a slip hazard (as happens with closed-cell cheap foam mats), our mat actively draws the moisture in to create an incredibly strong grip. In fact, many users find the mat actually becomes 'stickier' the warmer and sweatier their hands get!

However, if you are practicing extremely heated Bikram yoga and sweating profusely, a microfiber towel can still be useful for sanitary reasons and to extend the daily lifespan of the mat's top coating between deep cleans.

3. How do I properly clean and maintain my natural rubber mat?

Because the Earth Mat uses open-cell technology to absorb sweat for grip, keeping it clean is vital for its longevity. After a regular practice, simply wipe the mat down with a damp, soft cloth. Use warm water mixed with a tiny drop of very mild, gentle dish soap (avoid harsh chemicals, essential oils, or heavy detergents, as these will break down the natural rubber and clog the grip layer).

Allow the mat to air dry completely completely flat before rolling it up. Never wipe it with alcohol-based cleaners, never put it in a washing machine, and critically, do not leave it to bake in direct, prolonged sunlight or in a hot car, as extreme heat and UV rays will cause the natural rubber to dry out, stiffen, and eventually crack.

4. Do you offer international shipping, and are deliveries carbon-neutral?

Yes, we proudly ship to almost every country across the globe. We believe holistic wellness tools should not be restricted by borders. International shipping rates and exact delivery times are automatically calculated at checkout based on the total weight of your order and your specific destination.

Furthermore, we are deeply committed to offsetting the environmental impact of logistics. Every single order dispatched from our warehouse—whether it's traveling three miles or three thousand miles—has its carbon footprint thoroughly calculated. We offset 100% of these emissions by investing in verified environmental projects, such as reforestation initiatives and renewable energy farms.

5. What is your return policy if I am not satisfied with the product?

We stand confidently behind the exceptional quality of our products, but we also acknowledge that personal preference plays a huge role in yoga gear. If you receive your item and it does not absolutely meet your expectations, we offer a hassle-free, 30-day return policy.

To qualify for a full refund (minus the cost of return shipping), the item must be returned to us in unused, original condition with all original eco-packaging intact. Should a product arrive defective or damaged in transit, please contact our support team immediately so we can arrange a free replacement at absolutely zero cost to you. For complete, step-by-step instructions, please visit our dedicated Returns Policy page.

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